Orders can be placed directly through our website. Once completed, you will receive an order confirmation by email.

We accept major credit and debit cards, Apple Pay, and Cash on Delivery (UAE only).

Yes — Cash on Delivery is available across the UAE.

If your order has not yet been processed, we may accommodate changes. Contact us immediately via WhatsApp or email with your order number.

Yes — we ship worldwide from the United Arab Emirates.

Yes — we offer complimentary standard delivery across the UAE and all GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar). International shipping rates are calculated at checkout.

International orders may be subject to local duties, taxes, or VAT. These are not included at checkout and remain the responsibility of the customer.

Returns and exchanges are accepted within 30 days of delivery, provided items are unworn, unused, and in original condition with all tags attached. Full details on our Returns & Exchanges page.

• Custom or personalised pieces
• Made-to-order designs
• Gift cards and store credit
• Items marked Final Sale

Contact us via WhatsApp or email within 30 days of receiving your order. Our team will guide you through the return or exchange process.

Returns are complimentary within the UAE. For GCC countries, return shipping is the responsibility of the customer for change-of-mind returns. International return shipping is the responsibility of the customer unless the item is defective or incorrect.

Refunds are issued to the original payment method after inspection. Credit card refunds typically appear within 7–14 business days. For Cash on Delivery orders, refunds are processed via bank transfer within 7 business days.

ZALXNDRA Resort pieces combine hand embroidery and refined machine craftsmanship. Select garments are fully hand-finished by artisans in our Ukrainian atelier.

Each product includes a sizing guide. If you are unsure, our team can assist you directly via WhatsApp at +971 50 201 5613.

We recommend gentle handling, avoiding perfumes, moisture, and harsh chemicals, and following the care instructions provided with your piece.

Yes — through our ZALXNDRA Concierge, we offer:

• Private delivery appointments
• Payment upon handover
• Personal styling guidance
• Priority access to selected pieces

This service is available in the UAE and select international cities upon request.

Call or WhatsApp: +971 50 201 5613
Email: info@zalxndraresort.ae

Our team typically responds within minutes during business hours.