Data Controller

The data controller responsible for your personal information is:

• FENCHY TRADING F.Z.E (operating as ZALXNDRA Resort)
• Ajman Free Zone License No. 51308
• Office C1-1F-SF7595, Ajman Free Zone C1 Building, Ajman, United Arab Emirates
• Email: info@zalxndraresort.ae

Information We Collect

We collect information necessary to provide and improve our services, including:

• Name, email address, phone number
• Shipping and billing address
• Payment-related details (processed securely via third-party providers)
• Order history and purchase behaviour
• Device, browser, and usage data

How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate with you regarding purchases or support
• Improve website performance and user experience
• Prevent fraud and ensure security
• Send marketing communications (only where permitted)

Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (to fulfil your order)
• Your consent (for marketing communications)
• Legitimate business interests (fraud prevention, service improvement)
• Compliance with legal obligations

Payments & Security

All payments are processed through secure third-party providers using industry-standard encryption (TLS/SSL). ZALXNDRA Resort does not store full credit card details on its servers.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted partners required to operate our business, including:

• Payment processors (Stripe, Tabby, Tamara, Cash on Delivery providers)
• Logistics and delivery providers (for shipping within the UAE, GCC, and worldwide)
• Analytics and advertising platforms (Google, Meta) for performance measurement
• Cloud hosting and email service providers
• Legal or regulatory authorities, where required by law

International Data Transfers

Your information may be processed in countries outside your own, including jurisdictions where our service providers operate. We ensure that any such transfers are subject to appropriate safeguards consistent with UAE data protection requirements.

Your Rights

Under the UAE Personal Data Protection Law and applicable regulations, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the UAE Data Office

To exercise your rights, contact us at info@zalxndraresort.ae. We will respond within 30 days.

Cookies & Tracking

We use cookies and similar technologies to:

• Enhance site functionality and remember your preferences
• Analyse traffic and shopping behaviour
• Support advertising, remarketing, and conversion measurement

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Marketing Communications

If you opt in, we may send you updates, offers, and brand communications by email or SMS. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

Data Retention

We retain your data only as long as necessary to fulfil orders, comply with legal and tax obligations under UAE law, and resolve disputes. Order and transaction records are retained for a minimum of five (5) years in accordance with UAE commercial regulations.

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of our website constitutes acceptance of any updates.