How Tracking Works

As soon as your order ships, you will receive an email containing:

• Your unique tracking number
• The courier handling your shipment
• A direct tracking link to follow your package in real time

Simply click the tracking link in your shipping confirmation email to follow your shipment's current status with the courier directly.

Didn't Receive a Tracking Email?

• Check your spam, promotions, or updates folder
• Confirm the email used at checkout was correct
• Allow up to 1–2 business days for order processing before dispatch

Still nothing? Email us at info@zalxndraresort.ae with your order number and we will resend your tracking details right away.

Shipping Time Estimates

Custom or made-to-order pieces may take longer — you will be notified accordingly with an updated dispatch timeline.

Concierge Orders

If you are using our Concierge Service, our team will contact you directly to arrange:

• Private delivery appointment at a time that suits you
• In-person handover and settlement, where applicable
• Live updates via WhatsApp or phone throughout the day of delivery

For concierge delivery support, email us at info@zalxndraresort.ae or message on WhatsApp at +971 50 201 5613.

Having Trouble?

If your tracking link shows a delay, a failed delivery attempt, or an unclear status, please do not hesitate to reach out. We will coordinate directly with our courier partners and keep you updated until your package is in your hands.

The fastest way to reach us is WhatsApp at +971 50 201 5613 — our team typically responds within minutes during business hours.